ART. n° 1 - Some attractions are subject to regulations which may limit access in terms of height, age, body build and health conditions. Our Guests should always check safety regulations at the entrance of each attraction and comply with Gardaland staff’s instructions. Check here the restrictions for each attraction.

ART. n° 2 - Guests with disabilities must, before entering the Park, go to the ‘Welcome Desk’ office to receive accessibility information and collect the dedicated Guide. They are also required to check the accessibility conditions of attractions and services in advance on the official Gardaland website. Check here the detailed accessibility information

ART. n° 3 - Some areas may open later than the Park’s opening time. Admittance to the attractions may be terminated earlier than the Park’s timetable, to allow the queues to disperse before the Park closes.

ART. n° 4 - One or more attractions may be out of order for varying lengths of time due to maintenance, safety and/or operational reasons (such as, for example, electrical cuts, bad weather conditions, rain or low temperature, etc...) or due to the organization of special events. The Company reserves the right to close, remove or change, at any time, attractions in the Park. In all these circumstances tickets/season passes will NEITHER be refunded either totally or partially, NOR will be valid for a later date. In case of emergencies, please follow instructions from our Gardaland personnel.

ART. n° 5 - Prior to buying their ticket/ season pass, all Guests should inquire on Gardaland official channels about possible limitations on the use of attractions and general functioning of the Park, due to climatic, technical or operational conditions or numbers of guests. The Company reserves, in any case, the right to change opening/closing time and days of the Park and/or of the attractions, as well as programmed service and events in the Park.

ART. n° 6 - Once the entrance ticket/season pass has been stamped at the turnstiles, it can NOT in any circumstances be refunded (art. 74 DPR 633/72); it must be kept at all times for checks.

ART. n° 7 - It is possible to exit the Park and re-enter on the same day with the application of a stamp on the hand (at the entrance turnstiles). Without this re- entry will be denied.

ART. n° 8 - Admittance to the theatres is permitted until the capacity established by law is reached and is not allowed once the show has started.

ART. n° 9 - Entry with bicycles, skateboards, roller skates, electric scooters, etc. is prohibited. Furthermore, the use of drones or similar devices is not permitted inside the Park.

ART. n° 10 - Dogs are allowed in the Park but must be kept on a leash. They cannot get on any rides, neither access our theatres; they are welcome in designated areas within restaurants which are pointed out by our staff. It is strictly forbidden to leave dogs on their own in the Park: in this case security officers will take them and look after them.

ART. n° 11 - Please do not leave backpacks or bags unattended where not advised or the security personnel will remove them; it is strongly advised not to leave any valuables unattended. Gardaland takes no responsibility for theft or loss of belongings.

ART. n° 12 - Smoking is not allowed inside the Park, except in the expressly indicated areas.

ART. n° 13 - It is forbidden to lie on the benches, to walk on the flower gardens or to use them for picnicking, for children’s games, dog walking or sleeping.

ART. n° 14 - It is forbidden to access the Park, the attractions, live events and catering points while bare chested, barefoot, or in swimsuit.

ART. n° 15 - The Company makes use of video surveillance systems only for security purposes and to protect property and prevent tampering and vandalism. Images are visualized only and exclusively by staff appointed, judicial authorities and the Police.

ART. n° 16 - The Company reserves the right to conduct screening/security checks (using devices such as metal detectors) so that no object/item we may deem dangerous or prohibited is brought into the premises.

ART. n° 17 - In some attractions, identified by an info sign at the entrance, pictures are taken that are later sold as a souvenir of the day spent at the Park. Any unpurchased photos will be deleted at the end of the day.

ART. n° 18 - A person may be removed from the Park due to inappropriate behaviour or failure to comply with one or several articles in these regulations. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.

Please read these General Conditions of Access for guests with disabilities which form an integral part of the General Regulations of the Park (hereinafter "Conditions") carefully

ART. n° 1 - Some attractions are subject to a regulation that may limit access according to health conditions. All guests must always check the rules to be respected at the entrance of each attraction and must comply with the instructions of the staff. Check the warnings and limitations of each attraction here.

ART. n° 2 - Guests with a Disability Card or equivalent document and their companions, if applicable, before accessing the Park, must go to the "Welcome Desk" office to obtain the reductions provided for the guest and a companion, where applicable, and which can be consulted on the Dedicated Rates Page of the website www.gardaland.it Accessibility section, receive information on accessibility and pick up the dedicated Guide. It is also required to inquire in advance about the conditions of accessibility to the attractions and services through the official Gardaland website. Check out detailed accessibility information here.

ART. n° 3 – At the Welcome Desk, each guest with  a Disability Card or equivalent document and his/her companion, if applicable, will receive, in addition to the admission ticket with the applicable reductions referred to in the previous point, all the information on the accessibility of the attractions in the Park, the dedicated Guide mentioned above and a checklist for a self-assessment, in order to understand which limitations are actually applicable to the guest in based on one's condition. The checklist will remain with the guest and/or their companion, if applicable, without Gardaland staff keeping any copy. Based on the outcome of the self-assessment, the guest will receive a bracelet or other support that allows selective access to attractions compatible with the result of the self-assessment.

ART. N° 4 – The guest or his companion will communicate the outcome of the self-assessment to the operator, in order to issue a bracelet or other mechanism aimed at identifying the attractions compatible with the guest's condition. No Gardaland operator will ask for the release of data relating to the guest's health status other than those indicated in the Disability Card or equivalent document, or further documentation. Should the guest or his/her companion, where applicable, spontaneously provide additional personal data and/or special categories of personal data pursuant to Article 9 of the GDPR, on any medium and in any format, Gardaland collaborators will process such data in compliance with the dedicated Privacy Policy and the applicable national and European Union legislation on the subject.
 
ART. n° 5 – In the event of refusal by guests with a Disability Card or equivalent document and/or their companions, if applicable, to complete the self-assessment checklist referred to in article 3, they must read, understand and sign a declaration of indemnity provided by Gardaland staff.

Art. n° 6 – If the guest presents on the Disability Card or equivalent document the indication of the need for accompaniment and/or 100% disability, he will be entitled to receive the free Priority Pass for the attractions accessible according to his condition, in order to reduce the waiting time to access the attractions themselves. To use the Priority Pass, it is strictly essential for the guest and/or companion to use the Gardaland Express application, which can be downloaded from the Apple Store and Google Play Store. It remains the responsibility of the guest and/or his/her companion, where applicable, to verify the compatibility of his/her device with the application. For more information on using the Priority Pass via the app, please refer to the tutorial published on the www.gardaland.it website, as well as to the Regulations of the specific service published on the website www.gardaland.it in the section dedicated to regulations.

ART. n° 7 – At the end of the procedures at the Welcome Desk referred to in the previous points, guests with a Disability Card or equivalent document and their companions, if applicable, will receive the Accessibility Information Receipt in order to proceed with its signature and will be allowed to enter the Park in compliance with the General Regulations of the Park,  as well as all applicable regulations available in  the Dedicated Section of the www.gardaland.it website
 
ART. n° 8 – Failure to comply with these conditions by the guest, and/or any accompanying person where applicable, may result in the impossibility or prohibition of access to the Park.

ART. n° 9 – In case of need or information, you can contact Customer Service at the following address infobox@gardaland.it or at 045/6449777.

ART. 1 - Smoking is not allowed along the queue at the entrance and everywhere else, beside in the expressly forbidden areas.

ART. 2 - Only children with a disability are allowed to enter in a stroller.

ART. 3 - Animals are not permitted inside Gardaland SEA LIFE Aquarium. Leaving dogs unattended or abandoned outside the Aquarium or in the parking area is forbidden; the security sta­ff is charged with removing and securing them. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.

ART. 4 - It is not permitted to consume food or drinks inside the Aquarium.

ART. 5 - Taking photographs is permitted, but the use of flash is severely prohibited.

ART. 6 - It is not allowed to enter the Aquarium, the restaurant and shop while bare-chested or wearing bathing-suits.

ART. 7 - The entrance is not permitted to bikes, skateboards, skates, child’s scooters etc.

ART. 8 - It is not permitted to lie on the benches, to trample on the flowerbed and to picnic, to rest or to make dogs play on the grass.

ART. 9 - Putting hands into the water and tapping on the glass are forbidden.

ART. 10 - It is severely forbidden to throw food and any other object in the tanks.

ART. 11 - Do not leave rucksacks or bags unattended; the security staff is charged with removing them. Do not leave valuables in them. Gardaland SEA LIFE Aquarium and Gardaland deny any responsibility in case of theft or loss.

ART. 12 - Opening hours at SEA LIFE Aquarium are subject to change. We therefore invite all guests to check the Gardaland website and the information totems outside SEA LIFE for further details.

ART. 13 - Tickets to the Aquarium can be purchased at the ticket office inside SEA LIFE up to one hour before closing time.

ART. 14 - Access to the Aquarium is permitted until half an hour before closing time. After this time, it will no longer be possible to enter. In any case, if the Aquarium is particularly busy, access may be closed earlier than the above-mentioned time in order to allow the queue to be cleared before closing time.ART. 15 - The entrance to Gardaland SEA LIFE Aquarium is allowed only until the exhaustion of its estimated capacity. For this reason, temporary suspensions of the access may occur.

ART. 16 - It is possible to quit the Aquarium and come back on the same day by showing the specific stamp, which can be requested at the entrance turnstiles. The access will be denied if the stamp is missing.

ART. 17 - For technical reasons, one or more tanks may be under maintenance for short or long periods. In case of bad weather or breakdowns the schedule of talks and feeding demonstrations may change for safety reasons. In all these cases the ticket WILL NOT be reimbursed (nor partially or totally) or validated for another day. In case of emergency, follow the instructions given by Gardaland SEA LIFE Aquarium staff.

ART. 18 - Once the ticket is validated by the turnstiles, it can never be refunded (Art. 74 DPR 633/72). The ticket must be kept intact and shown in case of a fiscal inspection. The entrance ticket grants the right to access for free to all tanks, talks and feeding demonstrations (in the respect of the maximum capacity).

ART. 19 - Before buying the ticket, each guest must inquire about the existence of problems concerning the influx, the climate or blackouts which could limit his/her general fruition of the Aquarium and of the services usually provided.

ART. 20 - In some areas of the Aquarium a video-surveillance system is functioning with the only purpose of granting the guests’ safety, safeguarding the enterprise’s properties and preventing illicit actions. The recorded images can be consulted exclusively by the security staff, authorized members of the staff, legal authorities and police.

ART. 21 - In case one of the rules established by this regulation would be violated, the visitor could be expelled from the Aquarium.

ART. n° 1 - Some rides are subject to a regulation which may restrict access depending on height, age, weight and health conditions. Guests must always check the rules upon entering each ride and obey any instructions given by attendants. Children under the age of 14 may not enter the water park unless accompanied by an adult who is responsible for the child the entire time they stay within the water park. Children aged 14 to 17 can enter LEGOLAND® Water Park accompanied by an adult or on their own. A valid identity document must be shown. Individuals over 18 years of age can access LEGOLAND® Water Park either as an accompanying adult for one or more minors or independently.

ART. n° 2 - Once the entrance ticket has been stamped at the turnstiles, it can NOT in any circumstances be refunded (art. 74 of Italian Pres. Decree 633/72). The ticket must be kept at all times for checks. It grants free access to all rides.

ART. n° 3 - You are allowed to leave and re-enter the water park on the same day with the application of a stamp on the hand at the entrance turnstiles. Without this re-entry will be denied.

ART. n° 4 - Within the water park, a wrist band, handed out upon entering, can be used as a method of payment. Any remaining credits will be valid if you re-enter in the same season or will be reimbursed, at the Guest’s discretion, by the end of the opening season of the water park at the ticket office of Legoland® Water Park or at the West, Welcome and Castello information offices of Gardaland Park.

ART. n° 5 - One or more rides may not be available for short or long periods of time due to maintenance problems or a lack of electricity. For safety reasons, some rides may be closed in adverse weather conditions. In all these cases, tickets will NOT be refunded either totally or partially, NOR will be valid for a later date. In case of emergencies, please follow instructions given by the staff.

ART. n° 6 - Each Guest, before purchasing the admission ticket, is obliged to find out about any problems related to the influx of people or any weather/ technical conditions that could limit the use of the rides and/or the general enjoyment of the water park and the services offered. Access will be denied if the capacity has reached its permitted limit.

ART. n° 7 - In case of bad weather, the water park will be closed to the public.

ART. n° 8 - Access to rides may be interrupted in advance so that queues are cleared by the closing time of the water park.

ART. n° 9 - Backpacks, bags and/or valuables must not be left unattended and must be kept in the lockers. The Company shall not be held liable for any theft or loss.

ART. n° 10 - It is not allowed to enter the water park with glass or metal containers, knives, bulky objects, alcoholic beverages and drugs. No outside bicycles, scooters, skateboards, skates, etc., are permitted either.

ART. n° 11 - No outside cool bags are allowed into the water park. No food and drinks are allowed on the pool decks and in the rides. No picnics are allowed in the green areas.

ART. n° 12 - The Company uses video surveillance systems for the sole purpose of ensuring safety, safeguarding its assets and preventing illegal acts. Images are visualised only and exclusively by the staff appointed, by the judicial or police authorities.

ART. n° 13 - The Company, for security reasons, reserves the right to carry out checks or controls using equipment such as metal detectors to prevent that objects deemed dangerous or prohibited are introduced into the park.

ART. n° 14 - SMOKING IS PROHIBITED inside the entire water park.

ART. n° 15 - Animals are not allowed.

ART. n° 16 - The use of aquatic clothing is mandatory to use pools and water slides; topless bathing is not allowed within the water park and clothing must be respectful of sensitivity and modesty, especially for minors. Lifeguards will refuse entry to anyone wearing inappropriate clothes. Children under the age of 3 must wear swim diapers or special swim pants. Clothing and footwear are required to enter the restaurant.

ART. n° 17 - Lying down on the benches, trampling on the flowerbeds or using them for picnicking, as children’s playing area, or for sleeping on are not allowed. It is also strictly prohibited to run, play dangerous games, climb on the structures and scenery, push people into the water, dive, slide upside down, stand, kneel and practise freediving. It is compulsory to take a shower in order to access the pool decks. It is prohibited
to take away LEGO® bricks and any other scenographic element; the Management reserves the right to carry out controls.

ART. n° 18 - Guests with wounds, abrasions, injuries or suspected skin alterations, intestinal disorders and those wearing bandages or patches are not allowed to entering the pool decks and rides. At the pool decks and rides the use of video-photo equipement and smartphones is also prohibited.

ART. n° 19 - The Company reserves the right to change the opening calendar, opening hours and prices without prior notice.

ART. n° 20 - Children under the age of 8 must wear a personal flotation device complying with Italian national standards in order to access the pool decks. The water park provides a limited number for those who do not have them.

ART. n° 21 - The water park is accessible to all disabled people. Guests in wheelchairs must be assisted by an accompanying person to transfer them from the wheelchair to the pool deck. Our staff does not have any specific training or knowledge.

ART. n° 22 - A Guest may be removed from the water park and from any facility of Gardaland Resort due to inappropriate behaviour or if they fail to comply with one or several articles in these rules.

ART. n° 23 - The Company shall not be held liable for any injury to people or damage to property caused by imprudence or failure to comply with safety rules and regulations.

1. The Season Pass (including the specific benefits contained therein) is personal and non-transferable. The Season Pass holder must always present the Season Pass at the entrance to Gardaland Park, LEGOLAND® Water Park and Gardaland SEA LIFE; he/she may also be asked to present a valid identity document with a photograph (for children only their health insurance card is required).
2. The Season Pass cannot be duplicated in any way because each Season Pass is verified by the access control system at the entrance to the Park. The system recognizes and only accepts the single Season Pass generated with the holder’s details. Any photocopies or tampering with details printed on the Season Pass will be recognized and blocked by the system and will be persecuted in accordance with the law.
3. Look after your Season Pass carefully, without bending, staining, piercing or exposing it to water, especially near the QR code. You must show it in the event of a fiscal control. It is the responsibility of each Pass-Holder to ensure that the membership pass is kept in a safe and secure place that is not accessible to third parties.
4. Your Season Pass entitles you to enter the Park directly without needing to head to the ticket office. You must show your Season Pass whenever you access the parking area and every time you enter the Park/Aquarium/Water Park. Besides scanning the Season Pass, whenever you access the parking area or enter the Park/Aquarium/Water Park, you may be asked to verify your identity with a valid photo ID.
5. Access to the parking area for motorhomes can only be booked online in the dedicated section, and is restricted to the number of spaces indicated on this booking; spaces are marked as CAMPER in horizontal yellow signage. Thus, access is guaranteed only as long as the aforementioned area has available specific spaces for campervans/motorhomes. Furthermore, motorhome owners/drivers and passengers are expressly forbidden from disposing of waste and/or sewage at the Gardaland premises (including the parking areas), and from staying overnight, camping or having picnics within the parking area. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.
6. Your Season Pass is valid every day of the season's opening, except for restrictions or extensions explicitly stated for the various types of season pass. In case of early closure of Gardaland Park, LEGOLAND® Water Park and/or Gardaland SEA LIFE Aquarium compared to the date indicated above, due to exceptional circumstances beyond our control (for example: compliance with orders and prescriptions from a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.
7. In the event of an emergency, follow all instructions issued by staff.
8. Only the holder named on the Season Pass is entitled to use it.
9. The Season Pass (including the specific benefits contained therein) is personal and not transferable to any other person. In the event of improper or fraudulent use (e.g. use of the pass by other individuals, even family members), Gardaland reserves the right to revoke the Season Pass and refuse the holder admission to the Park, Water Park and Aquarium for the entire season. In the event of improper or fraudulent use of the TimeSaver Ticket, Gardaland reserves the right (at its sole discretion) to cancel the purchased pass and prevent the holder from using it to access attractions with reduced waiting times. In all such cases, there will be no refunds; the customer can, however, purchase a new TimeSaver Ticket.
10. Gardaland also reserves the right to withdraw the Season Pass in the event of improper, abusive or dangerous behaviour on the part of the Pass-Holder within its facilities. In addition to the terms of the preceding point, Gardaland reserves the right, at its sole discretion, to deny access to the Park, Water Park and Aquarium for subsequent seasons, and therefore to deny renewal of the Season Pass to those who have engaged in (or attempted to engage in) fraudulent behaviour to the detriment of Gardaland, as well as dangerous behaviour that does not conform to the rules of the Park, Water Park and/or Sea Life.
11. In the event of withdrawal of the season pass by Gardaland, as a result of occurrence of such episodes referred to in the previous points 8 and/or 9, it will not be possible for the customer to proceed again with purchase of the same ticket. In any case, each Season Ticket is verified by the access control system at the Park entrance and if, at any time, a Season Ticket registered to a previously blocked individual is detected, or if the customer manages to proceed with the purchase by fraudulently circumventing the booking system, the latter will not be able to use the ticket or request any type of refund.
12. Non-use, theft, possible loss or other issues that are not the responsibility of Gardaland do not entitle the holder to any reimbursement and/or to the issue of a duplicate. Only if the Season Pass in any format has been forgotten, the Season Pass Holder may request Gardaland staff, who can be contacted at infobox@gardaland.it, to send, at no additional cost, a new e-mail confirming their Season Pass.
13. In the event of theft or loss of the Season Pass, the Season Pass Holder may request the issue of a new Season Pass by completing the form ‘Dichiarazione sostitutiva dell'atto di notorietà art. 47 dpr 28 December 2000 n. 445’ at a cost of € 20.00 (twenty/00).
14. Please remember to always promptly notify us of the loss and/or theft of your Season Pass by writing to infobox@gardaland.it to prevent misuse of the Pass by third parties.
15. Having a Season Pass in your possession does not guarantee admission to Gardaland Park, Gardaland SEA LIFE and/or LEGOLAND® Water Park. Gardaland management reserves the right to refuse entry for any reason provided for in the regulations of the Park, Aquarium and Water Park, including when the maximum capacity of a single facility has been reached.
16. Any additional events offered during the season may require a supplementary fee.
17. Unless otherwise stated, a Season Pass cannot be used in conjunction with other ongoing offers.
18. The Season Pass can only be used on days when Gardaland Park, Gardaland SEA LIFE Aquarium and LEGOLAND® Water Park are open to the public, which can be viewed on www.gardaland.it.
19. The opening hours of Gardaland Park, Gardaland SEA LIFE Aquarium and LEGOLAND® Water Park may be subject to change, without advance notice. The LEGOLAND® Water Park is located within the Gardaland theme park. Children under the age of 14 may not enter the water park unless accompanied by an adult who is responsible for the child the entire time they stay within the water park. Children aged 14 to 17 can enter LEGOLAND® Water Park accompanied by an adult or on their own. Individuals over 18 years of age can access LEGOLAND® Water Park either as an accompanying adult for one or more minors or independently. For more information, please consult the Regulations LEGOLAND® Water Park.
20. Gardaland reserves the right to change the availability and prices of the services included in the benefits for maintenance, safety and/or other operational reasons.
21. With reference to the use of the “Time-Saver Pass”, Gardaland underlines that it is strictly essential to use the GARDALAND EXPRESS app, which can be downloaded online from Apple and Android stores; the download link is also visible in the banner of the official Gardaland App.
22. In order to take advantage of the “Time-Saver Pass” benefit, “Platinum” and/or “Gold” Season Pass holders must access the GARDALAND EXPRESS application in order to select the attractions they wish to access with the aforementioned benefit, in accordance with the limits and timeframes provided for each type of Season Pass purchased; for more information, please refer to the TIME-SAVER PASSES - GARDALAND EXPRESS/SINGLE RIDE  Regulations.
    Once the choice of attractions has been confirmed, it may not be changed subsequently, except in exceptional cases checked and agreed in advance with the Park Management and subject to payment of €10.00 (ten/00) for each access already made to the incorrectly selected attraction. For “Platinum” Season Pass, the list of attractions from which to choose your Time-Saver Pass will be updated and published before the opening of Magic Winter 2025 and the 2026 Season. Your previous choice of attractions will therefore be reset, and you will be able to make a new choice from the available attractions at no additional cost.
23. In case of problems, for information and/or assistance, please send an e-mail to infobox@gardaland.it.

1. The Membership Pass (including the benefits contained therein) is personal and non-transferable. The holder must always present the Membership Pass at the entrance to Gardaland Park and Gardaland SEA LIFE; he/she may also be asked to present a valid identity document with a photograph (for children, their health insurance card is accepted).
2. The Membership Pass cannot be duplicated in any way; each pass is verified by the access control system at the entrance to the Park. The system recognises and accepts only the personal Membership Pass generated with the holder’s details. Any photocopies or tampering with details printed on the Membership Pass will be recognised and blocked by the system, and prosecuted in accordance with the law.
3. Look after your Membership Pass carefully; avoid bending, staining, piercing or exposing it to water, especially around the QR code area. You are obliged to present it in the event of a fiscal control.
4. With your Membership Pass, you have direct access to the Park without going through the ticket offices. You must show your Membership Pass whenever you access the carpark area and every time you enter the Park/Aquarium. Besides scanning the Membership Pass, whenever you access the parking area or enter the Park/Aquarium, you may be asked to verify your identity with a valid photo ID. Access to the parking area for motorhomes Access to the parking area for motorhomes can only be booked online in the dedicated section, and is restricted to the number of spaces indicated on this booking; spaces are marked as CAMPER in horizontal yellow signage. Thus, access is guaranteed only as long as the aforementioned area has available specific spaces for campervans/motorhomes. Furthermore, motorhome owners/drivers and passengers are expressly forbidden from disposing of waste and/or sewage at the Gardaland premises (including the parking areas), and from staying overnight, camping or having picnics within the parking area. For more information on access and use of the parking areas, please consult the General Terms and Conditions of Parking.
5. Throughout the duration of your Membership Pass, you will be able to access the Parks in compliance with the terms and restrictions set out in these General Conditions. In the event of the closure of Gardaland Park and/or Gardaland SEA LIFE Aquarium on a date earlier than that indicated above, due to exceptional circumstances beyond our control (for example: fulfilment of orders and requirements of a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.
6. In order to take advantage of the discounts and benefits provided, it is necessary to show the Membership Pass at the specific points of sale before the receipt is issued.
7. In order to book a hotel stay at the Hotels owned by Gardaland, any discount on the room rate awarded to Membership Pass holders can only and exclusively be applied by making the booking through the specific link on the dedicated platform. Please note that this discount cannot be combined with other promotions already active at the time of booking.
8. In the event of an emergency, follow all instructions issued by staff.
9. Only the holder named on the Membership Pass is entitled to use it.
10. The Membership Pass (including the benefits contained therein) is personal and not transferable to any other person. In the event of irregular or fraudulent use – allowing it to be used by other people, including family members – Gardaland reserves the right to withdraw the Membership Pass and prevent the holder from accessing the Park and the Aquarium.
11. Gardaland has the right to revoke the Membership Pass if it is used by any person other than the holder in whose name it is registered, even if such use has been granted by the purchaser and/or holder temporarily and free of charge; in this event, the purchaser will not be entitled to any refund and/or cancellation of the monthly instalment fee. It is the responsibility of each holder to ensure that the Membership Pass is kept in a safe and secure place and not accessible to third parties.
12. Failure to use, theft, loss or other problems for which Gardaland is not liable do not entitle the holder to refunds and/or issue of a duplicate pass. In the event that the Membership Pass is mistakenly left at home, the holder may present in its place a legible photocopy/photograph of the pass (saved on their mobile phone). If no photocopy/photograph of the pass is brought, the holder may access the Park and Aquarium by paying for a daily entrance ticket (10,00 (ten/00) euro per ticket). The price of this ticket will not be refunded. In none of these cases will the holder be able to enjoy the benefits linked to his or her Membership Pass.
13. In the event of theft or loss of the Membership Pass, the holder may apply for a replacement by completing the form “Declaration in lieu of affidavit pursuant to article 47 of Italian Presidential Decree of 28 December 2000 no. 445” – this incurs a charge of 20,00 (twenty/00) euro.
14. Please remember to always give us prompt notice of any loss and/or theft of your Membership Pass by writing to us at infobox@gardaland.it.
15. Holding a Membership Pass does not guarantee admission to Gardaland Park and/or Gardaland SEA LIFE. Gardaland management reserves the right to deny admission for any reason included in the Park rules and regulations, including the Park reaching maximum capacity.
16. Any additional events offered during the season may require a supplementary fee.
17. Unless otherwise stated, a Membership Pass cannot be used in conjunction with other ongoing offers.
18. The Membership Pass can only be used on opening days of Gardaland Park, Gardaland SEA LIFE and of the hotel structures of Gardaland Resort, which can be viewed on the website www.gardaland.it.
19. The opening hours of Gardaland Park and Gardaland SEA LIFE and the opening schedule of the hotels of Gardaland Resort may be subject to variations without prior notice.
    Gardaland reserves the right to change the availability of the services included in the benefits for maintenance, safety and/or other operational reasons.
20. With reference to the use of the “Time-Saver Pass”, Gardaland underlines that it is strictly essential to use the GARDALAND EXPRESS app, which can be downloaded online from Apple and Android stores; the download link is also visible in the banner of the official Gardaland App.
21. Membership clients will need to access the GARDALAND EXPRESS application to select the attractions they wish to access with the above-mentioned benefit for the entire season. The number of attractions each customer can access with the “Time-Saver Pass” benefit is indicated in their “Reserved Area” along with all the benefits provided by their Membership. 

Access to each chosen attraction will be possible through the “TIME-SAVER Gardaland Express” walkway. 
For the Gardaland Club Membership and/or Gardaland Club Membership Plus holders (purchased from22/11/2023 onwards) the access is allowed up to 3 (three) times a day.

Once the choice of attractions has been confirmed, it may not be changed during the current season, except in exceptional cases checked and agreed in advance with the Park Management and subject to payment of €10,00 (ten/00) for each access already made to the incorrectly selected attraction. The choice of attractions may only be changed, at no extra cost, at the end of the months of November and January of each year.

For more information, please consult the TIME-SAVER PASSES - GARDALAND EXPRESS/SINGLE RIDE  regulations.

1. With the Gardaland Express/Single Ride, hereinafter also “Time-Saver Pass”, (in addition to the regular admission ticket to the amusement park) you can access to the attractions of Gardaland Park reducing the waiting time in the queue.
2. The Gardaland Express/Single Ride is valid only on the day of purchase, unless otherwise indicated, or in the case of an “open-ended” Gardaland Express/Single Ride or in the case of a benefit connected to certain types of Season Pass/Gardaland Club.
3. The Time-Saver Pass is strictly personal, non-transferable, non-sellable and non-refundable and, once purchased, it is not possible to modify its type.
4. Due to maintenance, power failure, particularly bad weather conditions or operational reasons, one or more attractions may not be available. In all these cases, no refunds and/or extensions of the validity of the purchased Time-Saver Pass will be granted.
5. In the event of improper or fraudulent use (for example, transfer of use to third parties, including family members), Gardaland reserves the right at its sole discretion to cancel the Gardaland Express/Single Ride package purchased and to prevent its owner from using it to access attractions with reducedwaiting times . In all such cases, there will be no refunds; the customer can, however, purchase a new Time-Saver Pass.
6. Failure to use, theft, loss or deterioration of the purchased Time-Saver Pass or other issues beyond Gardaland’s responsibility will not entitle you to a refund and/or the issuance of a duplicate.
7. The Time-Saver Pass can be used only on opening days of Gardaland Park available on the website www.gardaland.it and can be purchased, as well as online, at the dedicated ticket offices and Gardaland Express Points (Medieval, Mammut, West, Jumanji - the Adventure areas). Daily availability is limited.
8. To use the Time-Saver Pass, it is strictly essential to use the Gardaland Express application downloadable from the Apple Store and Google Play Store. The link to the stores to download the application is also available on the official Gardaland  App. The purchaser is responsible for checking the compatibility of their device with the application.
9. Clients with a “Platinum” Season Pass, as well as Gardaland Club Membership and/or Gardaland Club Membership Plus holders (purchased from 22/11/2023 onwards), must access the Gardaland Express app and select the five attractions of their choice for use with the Time-Saver pass throughout the season. Once the choice of attractions has been confirmed, it cannot be changed subsequently. Access to each chosen attraction will be possible through the “TIME-SAVER Gardaland Express” walkway, up to a maximum of three times a day.
10. Customers with a "Gold" subscription must access the Gardaland Express app and select the attraction they wish to access with the daily choice included in the benefit. Once the choice of attractions has been confirmed, it cannot be changed at a later date. Access to each chosen attraction will be possible through the “TIME-SAVER Gardaland Express” walkway.
11. The choice of attractions, as provided for in points 9 and 10, may not be changed subsequently, except in exceptional cases checked and agreed in advance with the Park Management and subject to payment of €10.00 for each access already made to the incorrectly selected attraction.
12. Regardless of the preferential “Time-Saver Pass” held, it is hereby specified that use of the Gardaland Express pass at the various attractions will be subject to availability of existing bookings in the queue reserved to the “TIME-SAVER Gardaland Express”, so as to be able to guarantee an optimal service to the clients at all times. In the event that the aforementioned places are all full, it will be necessary to wait for existing reservations to be admitted so that the actual waiting time in the dedicated queue can fulfil the service promised.
13. In case of problems or if you need information and/or assistance, please contact the dedicated ticket offices and Gardaland Express Points (Medieval, Mammut, West, Jumanji - the Adventure areas) within Gardaland Park, or write to infobox@gardaland.it.

ART. n 1
Leaving the car in the car park, the visitor stipulates a temporary lease agreement with Gardaland Srl dealing with the availability and use of a single parking space, according to the rates in force and the general conditions of the present regulations.

ART. n 2
The parking of the car in the appropriate spacesis granted for the day of the visit until the parking spaces are full, limited to the opening hours of the Park. Therefore, it is forbidden to overnight inside the car park. Bivouacking and picnicking are also not permitted within the car park.  Said use is considered illegitimate and can be punished with the unappealable assessment of the Park’s Management, dismissing the user and adopting the necessary and proper measures, also by means of the competent authorities.

ART. n 3
Gardaland Srl makes the appropriate stands available to users, whose accessibility does not imply any safekeeping obligation of the car, its accessories and any personal objects left inside the car for the Company. Gardaland Srl is not responsible for the theft of the car or its damage or malicious theft of accessories, personal objects or luggage contained inside it, whatever the cause they have been determined by. It is, however, forbidden to leave inflammable materials or substances or explosives or objects whose presence could lead to a possible theft inside the parked vehicles.

ART. n 4
Inside the car park a prudent behaviour and a moderate speed must be kept at all times. The visitor must accurately observe the rules of the Traffic Code and the horizontal and vertical signs provided by the Company with related indications.

ART. n 5
It is forbidden to leave animals unattended inside the vehicles. Otherwise the Company will directly inform the authority in charge.

ART. n 6
Where applicable, the payment due for the parking allows the parking of the car in the stands marked or where indicated by the personnel in charge.

ART. n 7
It’s a driver’s responsibility to adopt any caution for his own safety and a third party’s one. Gardaland Srl informs that the areas assigned to car parking and the immediate vicinity are subject to video surveillance.

ART. n 8
It is forbidden to leave the engine switched on once the car is parked.

ART. n 9
The Ticket is non-refundable.

ART. n 10 
Exclusively for vehicles classifiable as Camper, in addition to the provisions of the other clauses of these general rules, the following conditions apply:
a) The parking service for campers can only be booked online in the relevant section; 
b) The drivers of these vehicles may only access the parking spaces appointed by the staff and marked in yellow as ‘CAMPER’ spaces using road markings, in a limited number at the car park. Access to the car park is guaranteed until the camper parking spaces are full;
c) It is forbidden for drivers to dispose of rubbish and/or sewage at the structures owned by Gardaland S.r.l., including the parking area;
d) As defined in the previous Article 2 of these general rules for any motor vehicle driver, it is expressly forbidden also for the camper drivers to spend the night, bivouac, and carry out picnics within the parking area.
The term ‘Camper’ (also referred to as ‘Motor caravan’) refers to vehicles with specific bodywork, permanently equipped to accommodate a maximum of 7 (seven) people, including the driver (Art. 54, c. 1, lett. m), Italian Traffic Code). Campers may travel without any towing since they have an engine. This definition excludes vans/trucks repurposed to provide the basic functionality of a camper.

ART. n 11
The car park’s user agrees with the general conditions prescribed and all the clauses included in them. In case of missing acceptance, the visitor can freely and immediately go to the exit 

ART. 1
By parking your car in our hotel car park, you enter into a temporary rental agreement with Gardaland Srl for the use of a single parking space, subject to current rates and the general terms and conditions of these rules.

ART. 2
The use of our hotel car park is permitted exclusively upon payment of the rates specifically indicated in the dedicated section of the Gardaland Srl website. 
Parking at our hotels is free of charge for visitors with disabilities. To enjoy free parking, these guests must collect the ticket with their vehicle's QR code at the car park entrance and present it, along with their Disability Card, at the reception of our hotels.

ART. 3
Hotel guests may park in the designated spaces, subject to a fee and where available, for the duration of their stay and only on the days when the hotels are open. Sleeping overnight in the car park is strictly prohibited. Camping and picnicking are also not permitted in the car park.
Such use is deemed illegal and may, at the sole discretion of the management, result in the removal of the user and the adoption of all necessary and appropriate measures, including the involvement of the relevant authorities.

ART. 4
Gardaland Srl provides designated parking spaces for visitors but the company assumes no responsibility for the safekeeping of vehicles, their accessories or any personal belongings left inside cars.
Gardaland Srl is not responsible for the theft of vehicles, any damage to vehicles, or the intentional removal of accessories, personal belongings or luggage contained inside vehicles, regardless of the cause.
It is strictly forbidden to keep flammable or explosive materials or substances, or any objects that might be subject to potential theft, inside parked vehicles.

ART. 5
Please exercise caution and drive at moderate speeds in the car park. Visitors must strictly adhere to the rules of the Highway Code and abide by the horizontal and vertical signage provided by the company, along with the relevant instructions.

ART. 6
It is forbidden to leave animals unattended inside vehicles. In such cases, the company will automatically notify the competent authority.

ART. 7
Payment of the parking fee entitles guests to park their vehicles in the designated spaces or as directed by the staff. 

ART. 8
The parking fee must be paid on-site at the end of your stay at our hotels.  Cash payments are not accepted. 
To proceed with this payment, you’ll need to collect a special QR-code ticket identifying your vehicle at the car park entrance. Look after it until the end of your stay and then validate it when exiting. Without a ticket, you will not be able to exit the car park. 
It is the sole responsibility of the visitor to look after their ticket. Gardaland Srl is not responsible for the loss, theft or misplacement of parking tickets.

ART. 9
Drivers are required to take every precaution to ensure their own safety and that of others.
Gardaland Srl informs its visitors that the car park and its immediate surroundings are under video surveillance.

ART. 10
Please switch off your engine while stationary.

ART. 11
Tickets are non-refundable.

ART. 12
Campervans may be parked in the car park only if the owners are staying in our hotels and in accordance with the conditions outlined in these rules. Drivers are strictly prohibited from disposing of waste and/or sewage at any facilities owned by Gardaland Srl, including the car park. Campervan drivers, as well as drivers of any other type of vehicle, are expressly forbidden from sleeping overnight, camping or picnicking in the car park, in green spaces, in any outdoor restaurant areas and/or external spaces. The term “Campervan” (also known as “Motorhome”) refers to vehicles with a special body that is permanently fitted out to accommodate up to 7 (seven) people, including the driver (article 54, paragraph 1, letter m), Italian Highway Code). Campervans do not require towing as they are equipped with an engine. 
Trucks and vans retrofitted to provide the basic functionalities of a motorhome are subject to the same rules as Campervans.

ART. 13
By using the car park, visitors agree to all of the aforementioned general conditions and all clauses contained therein. Visitors that do not agree to said conditions must immediately exit the car park.

For any other information please go to Reception or ask to speak to the Management.

FEE NOTES

Pass: €12.00 for 72 hours of unlimited access to hotel car parks during the ticket's period of validity.

Hourly Parking Rate: €1.00/hour - first 2 hours free (charges apply from the third hour onwards - maximum €24.00). The hourly parking rate does not allow repeat access to the hotel car park.

Please read these General Terms and Conditions of Social Media Reposting Functioning – Valentine’s Day (“Terms”) carefully.

By sending us content and/or stories (hereinafter “Content”) via DM or commenting on our post referring to these Terms, you confirm that you accept these Terms in relation to the use of your Content.

Our data

GARDALAND S.r.l.

VAT N. 05431170967

Via Derna, 4 - 37014 Castelnuovo del Garda (VR) - Italy

E-mail: infobox@gardaland.it

PEC gardaland@legalmail.it   

Gardaland S.r.l. is part of the Merlin Entertainments Group Limited.

Licence

Under these Terms and Conditions, you grant Gardaland S.r.l. (hereinafter also referred to as “Gardaland” or “we”), its subsidiaries, affiliates, licensees, subcontractors, consultants, and agents, including, but not limited to, Merlin Entertainments Limited (company registration number: 08700412), for the use of the Content (including photographs, audio and video material) that you own, in any form and on any medium. The license will only be granted if you send us the Content via DM or in the comments on our post relating to the “Valentine's Day” activity, which refers to these Terms.

Term of licence

The license shall commence on the date you accept these Terms and Conditions by sending us your Content, either via DM or in comments, thereby accepting Gardaland's use of your Content.

Grant of licence

By accepting these terms and conditions, you grant Gardaland a licence to use, copy, reproduce, modify, transmit, publish, edit the Content or extracts of the Content and create derivative works from it, on any medium currently known or subsequently developed (including, but not limited to, the Gardaland website or any other website linked to it or promoting Gardaland, as well as social media channels associated with Gardaland), in any format and for any purpose of promoting the services or commercial activities related to Gardaland (e.g., advertisements and marketing and promotional materials) (hereinafter, the set of the above listed rights will be referred to as “Licence Rights”). The licence is not subject to any conditions, time limits or territorial restrictions, is not granted on an exclusive basis, is fully transferable and assignable, and is royalty-free.

Your rights to the Content

By granting us the Licence Rights, you keep all rights to the Content; these Terms do not transfer ownership of the Content to Gardaland.

Furthermore, you agree that Gardaland may use the Content at its discretion and shall not be obliged to use, copy, reproduce, distribute, modify, transmit, publish, edit the Content or extracts of the Content, nor to create derivative works from it.

Warranties

By granting us the Licence Rights, you warrant that:

• you are the owner of all rights necessary to grant Gardaland the above Licence Rights;
• that the Content does not infringe any third-party rights (including, but not limited to, intellectual property rights and other proprietary rights, copyrights, privacy rights, and publicity rights);
• that you have obtained all relevant consents, releases, and waivers to allow the public distribution of the Content. 

Transfer of License Rights

Under these Terms, we may transfer the Licence Rights and related obligations to another organisation within Merlin Entertainments Group Limited.

Jurisdiction and Applicable Law

These General Terms and Conditions are subject to Italian law. Any dispute arising out of or related to these General Terms and Conditions shall be submitted to the exclusive jurisdiction of the Court of your residence or domicile, if located within the territory of the Italian State.

Consent

Except as specified below, you always have the right to withdraw your consent to the use of your Content at any time with future effect. If you wish to withdraw your consent, you can contact the following email address: pr@gardaland.it

Although you may withdraw your consent and prevent the use of your Content in future projects, you hereby accept that it may not be possible to completely remove all of your Content from certain materials, including, but not limited to, physical marketing materials already in circulation. Furthermore, please note that this only applies to the use of material in which you are recognisable, or which otherwise contains your personal data. Withdrawal of consent has no effect on the transfer of usage rights under copyright law. 

Data Protection and Contacts

By accepting these Terms, you also agree and consent to the processing of your personal data by Gardaland, which will process your personal data in compliance with the applicable national and international data protection laws.

For further information on how we ensure data protection, please refer to our Privacy Notice, available on our website.

If you have any data protection questions arising from these Terms, including requests to exercise data subject rights, you can email one of the following addresses: Data.Protection@merlinentertainments.biz and/or protezione.dati@gardaland.it, or you can complete and submit the following Form available in English, Italian, and German (you can select the language at the top right).

Please read these General Terms and Conditions of Social Media Reposting Functioning (“Terms”) carefully.

By replying “Yes” to our message received directly in DM, in which we ask for your express permission to use your social media post(s)/content(s) (hereinafter “Content”), you confirm that you accept these Terms and Conditions in relation to the use of your Content.

Our data

GARDALAND S.r.l.

VAT N. 05431170967

Via Derna, 4 - 37014 Castelnuovo del Garda (VR) - Italy

E-mail: infobox@gardaland.it

PEC gardaland@legalmail.it   

Gardaland S.r.l. is part of the Merlin Entertainments Group Limited.

Licence
Under these Terms and Conditions, you grant Gardaland S.r.l. (hereinafter also referred to as “Gardaland” or “we”), its subsidiaries, affiliates, licensees, subcontractors, consultants, and agents, including, but not limited to, Merlin Entertainments Limited (company registration number: 08700412), for the use of the Content (including photographs, audio and video material) that you own, in any form and on any medium. The license will only be granted if you reply “Yes” to the message received directly in DM from Gardaland's TikTok profile asking if we can use the respective Content.

Term of licence
The license will start from the date you accept these Terms and Conditions by replying “Yes” to the above-mentioned message received in a DM from Gardaland's TikTok profile, accepting the use of your Content by Gardaland. 

Grant of licence
By accepting these terms and conditions, you grant Gardaland a licence to use, copy, reproduce, modify, transmit, publish, edit the Content or extracts of the Content and create derivative works from it, on the TikTok social media channel associated with Gardaland, in any format and for any purpose of promoting the services or commercial activities related to Gardaland (e.g., advertisements and marketing and promotional materials) (hereinafter, the set of the above listed rights will be referred to as “Licence Rights”). The licence is not subject to any conditions, time limits or territorial restrictions, is not granted on an exclusive basis, is fully transferable and assignable, and is royalty-free.

Your rights to the Content
By granting us the Licence Rights, you keep all rights to the Content; these Terms do not transfer ownership of the Content to Gardaland.

Furthermore, you agree that Gardaland may use the Content at its discretion and shall not be obliged to use, copy, reproduce, distribute, modify, transmit, publish, edit the Content or extracts of the Content, nor to create derivative works from it.

Warranties
By granting us the Licence Rights, you warrant that:

• you are the owner of all rights necessary to grant Gardaland the above Licence Rights;
• that the Content does not infringe any third-party rights (including, but not limited to, intellectual property rights and other proprietary rights, copyrights, privacy rights, and publicity rights);
• that you have obtained all relevant consents, releases, and waivers to allow the public distribution of the Content. 

Transfer of License Rights
Under these Terms, we may transfer the Licence Rights and related obligations to another organisation within Merlin Entertainments Group Limited.

Jurisdiction and Applicable Law
These General Terms and Conditions are subject to Italian law. Any dispute arising out of or related to these General Terms and Conditions shall be submitted to the exclusive jurisdiction of the Court of your residence or domicile, if located within the territory of the Italian State.

Consent
Except as specified below, you always have the right to withdraw your consent to the use of your Content at any time with future effect. If you wish to withdraw your consent, you can contact the following email address: pr@gardaland.it

Furthermore, please note that this only applies to the use of material in which you are recognisable, or which otherwise contains your personal data. Withdrawal of consent has no effect on the transfer of usage rights under copyright law. 

Data Protection and Contacts

By accepting these Terms, you also agree and consent to the processing of your personal data by Gardaland, which will process your personal data in compliance with the applicable national and international data protection laws.

For further information on how we ensure data protection, please refer to our Privacy Notice, available on our website.

If you have any data protection questions arising from these Terms, including requests to exercise data subject rights, you can email one of the following addresses: Data.Protection@merlinentertainments.biz and/or protezione.dati@gardaland.it, or you can complete and submit the following Form available in English, Italian, and German (you can select the language at the top right).